Privacy Policy

Last Updated: May 30, 2025

1. Introduction

Quills Consultancy LTD ("we," "us," or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website, use our consultancy services, or otherwise interact with us.

We are a company registered in England and Wales under company number 16468230, with our registered office at SUITE 9192 5 BRAYFORD SQUARE LONDON, UNITED KINGDOM, E1 0SG.

This policy is designed to comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and where applicable, the EU General Data Protection Regulation (EU GDPR).

Please read this Privacy Policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Data Controller

For the purpose of the UK GDPR and other applicable data protection laws, Quills Consultancy LTD is the data controller responsible for your personal data.

If you have any questions about this Privacy Policy or our privacy practices, please contact us using the details below:

Legal Entity: Quills Consultancy LTD
Email Address: info@quills-consultancy.com
Phone Number: +44 7448 700276
Postal Address: SUITE 9192 5 BRAYFORD SQUARE LONDON, UNITED KINGDOM, E1 0SG
Company Registration: 16468230

3. What Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data: Includes first name, last name, username or similar identifier, title, and professional designation.
Contact Data: Includes postal address, email address, and telephone numbers when voluntarily provided.
Business Data: Includes company name, business address, industry sector, and professional requirements when relevant to our consultancy services.
Communication Data: Includes records of our correspondence and interactions with you, including inquiry details and consultation notes.
Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting, operating system and platform, and other technology on devices used to access our website.
Usage Data: Includes information about how you use our website and services.
Marketing and Communications Data: Includes your preferences in receiving marketing communications and your communication preferences.

4. How We Collect Your Personal Data

We use different methods to collect data from and about you, including through:

Direct Interactions

You may give us your personal data by:

Filling in contact forms on our website or contacting us via email
Requesting our professional consultancy services
Subscribing to our newsletters or marketing communications
Providing feedback or contacting us with inquiries
Participating in business networking events or surveys

Automated Technologies

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns using cookies, server logs, and similar technologies.

Third Parties

We may receive personal data from:

Analytics providers such as Google Analytics
Business partners and professional networks
Referral sources and industry contacts

5. Lawful Basis for Processing Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Performance of a Contract: Where we need to perform our consultancy services contract with you.
Legal Obligation: Where we need to comply with legal obligations such as business record keeping requirements.
Legitimate Interests: Where it is necessary for our legitimate business interests (such as providing quality service, business development, maintaining client relationships) and your interests and fundamental rights do not override those interests.
Consent: Where you have given us explicit consent, particularly for marketing communications. You can withdraw consent at any time.

6. How We Use Your Personal Data

We use the information we collect for the following purposes:

To provide our professional consultancy services
To assess and understand your business requirements
To maintain and develop our client relationships
To process inquiries and provide customer support
To comply with legal and regulatory obligations
To send service-related communications and updates
To send marketing communications (with your consent)
To improve our services and website functionality
To ensure the security of our website and systems
To analyze business trends and service effectiveness

7. Data Sharing and Disclosure

We may share your personal data with the following parties for the purposes outlined above:

Service Providers: Third-party vendors who perform services for us (IT support, email services, website hosting, professional advisers).
Professional Partners: Other consultancy firms or specialists where relevant to your project requirements.
Professional Advisers: Lawyers, accountants, auditors, and insurers who provide professional services.
Regulatory Authorities: When required by law or to comply with legal obligations.
Business Transfers: In connection with any merger, sale, or acquisition of our business.

We require all third parties to respect the security of your personal data and treat it in accordance with the law. We do not allow third-party service providers to use your personal data for their own purposes.

8. International Data Transfers

Some of our service providers may be based outside the UK/EEA. Whenever we transfer your personal data out of the UK/EEA, we ensure it receives the same level of protection by implementing appropriate safeguards such as:

Standard Contractual Clauses approved by the European Commission
International Data Transfer Agreements (IDTA)
Transfers to countries with adequacy decisions

9. Data Security

We have implemented appropriate technical and organizational security measures to protect your personal data, including:

Encryption of personal data where appropriate
Secure servers and networks with HTTPS encryption
Access controls limiting data access to authorized personnel
Regular security assessments and updates
Staff training on data protection and security
Incident response procedures for any suspected data breaches

10. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including satisfying legal, regulatory, tax, accounting, or reporting requirements.

Generally, we retain:

Contact and communication data for up to 7 years after last contact
Business records and consultancy project data for up to 6 years for legal and professional purposes
Marketing data until you unsubscribe or withdraw consent
Website technical data for up to 2 years for security and analytics purposes

When personal data is no longer needed, we will securely delete or anonymize it.

11. Your Data Protection Rights

Under data protection law, you have the following rights:

Right of Access: Request access to your personal data and receive a copy of the personal data we hold about you.
Right to Rectification: Request correction of incomplete or inaccurate personal data.
Right to Erasure: Request deletion of your personal data where there is no good reason for continuing to process it.
Right to Restrict Processing: Request suspension of processing your personal data in certain circumstances.
Right to Data Portability: Request transfer of your personal data to you or a third party in a structured, machine-readable format.
Right to Object: Object to processing based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise these rights, please contact us using the details in Section 2. We will respond to legitimate requests within one month.

12. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. We use:

Essential Cookies: Necessary for the website to function properly
Analytics Cookies: To understand how visitors use our website (Google Analytics)
Preference Cookies: To remember your settings and preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies or indicate when a cookie is being sent.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of other sites and encourage you to read their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

Posting the updated policy on our website
Sending email notifications to registered contacts
Displaying prominent notices on our website

We encourage you to review this policy periodically for any changes.

15. How to Make a Complaint

If you are not satisfied with our response to any privacy concern, you have the right to make a complaint to the Information Commissioner's Office (ICO), the UK regulator for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk

We would appreciate the opportunity to address your concerns before you approach the ICO.

16. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Email: info@quills-consultancy.com
Phone: +44 7448 700276
WhatsApp: +44 7448 700276
Contact Form: Visit our Contact Section
Post: SUITE 9192 5 BRAYFORD SQUARE, LONDON, UNITED KINGDOM, E1 0SG

17. Applicable Law

This Privacy Policy is governed by and construed in accordance with the laws of England and Wales.